There are multiple options to find the IECharge locations.

1. To find IECharge locations, you can go to the map on our website where you will find all our operational charging stations as well as those currently planned or under construction.
2. A map with all IECharge chargers is available also in our IECharge App. You can use the search tool to find the nearest location and the navigate to these locations.
3. Multiple car brands included our charging stations in there navigation software. Consult your car dealer whether this also applies to your car.

The IECharge app is available for download from the App Store and Google Play Store. You can easily download it from there at no charge and install it, just as any other app.

1. Apple App Store:
2. Google Play Store:

Before charging, hold your debit card against the contactless payment logo. Follow the further instructions on the display. An amount will be reserved on your payment account, so we can be sure that the charging session will be settled. The following Bank Cards are accepted: Visa, Mastercard, Maestro, V-Pay, Apple Pay, Google Pay.

NOTE: Please don't connect the charger with your car at this stage. Complete the steps in the app first, then connect the charger. This is important in order to prevent a time-out and a failed charging attempt.

1. Open the IECharge app on your mobile phone and select the charging station from the map, where you are standing. If you allowed the app to use your location, the correct charging station will show up.
2. Alternatively, you can search for a station by entering the location in the search field just under the map and select the correct station from the list.
3. Click on “Charge Icon” and, if required, confirm by pressing “Continue” if you are ready to charge.
4. Select the available charger in the app, at which your car is parked. Please make sure the number displayed on the charger (near the display) and in the app match. For example: you park at charger 3 🡪 select charger 3 in the app.
5. If you want to proceed with the charging session, press “Start charging”. Here you will also see the price.
6. Select one of your saved payment methods or enter a new payment method. If you have Google Pay or Apple Pay enabled on your phone, you can use these payment methods as well.
7. Press again "Start Charging". Connect the charger with your car. Make sure the plug sits firmly and wait for message in the app “Charger Connected”.
8. Stop charge: click at the bottom of your phone’s screen to stop. Wait for message "Disconnect your vehicle".
9. A receipt will be sent to your registered email address on the following working day and you can look at old charging sessions in the app, under “Charge History”.

Step-by-step guidance with a RFID/ charging card at IECharge locations :

1. Select a charging point.
2. Hold your RFID / charging card in front of the reader.
3. Connect the plug with your car. Please make sure the plug sits correctly and hold it firmly for 20-30 seconds, until it's locked. Once you hear the charger powering up and the screen showing the active charging session, you can release it.
4. After successful authentication, the connector will get locked and after a few seconds, charging will start automatically.
5. After finished charging, unplug connector from your car.

Customers who do not have a contract with a eMobility Service Provider (eMSP) can access all IEChare charging locations via their mobile device or bank card. Customers pay per kilowatt hour (kWh). The direct customers of IECharge pay according to the following pricing scheme :

1. FR High-Power Charging - up to 320 kW – 0.30 EUR/kWh

Via the charging screen on the charging stations itself, you are able to see the details of your charging session. Charging speed is displayed in kW.

All our DC High-Power charging stations are equipped with cables. There is no need to bring you own cable. Some of our stations are equipped with the CHADEMO cable. To be full sure which cable are present, please check our IECharge app.

Here are some recommended troubleshooting steps:

1. If the error occurred already before initiating a charge, we recommend to use a different charging point at the charging station.
2. If the error occurs when trying to start a charge, you should first try to resolve the error in order to activate the charging point again: please return the charging plug into the holder and try to re-start the charging process.
3. If charging is still not possible, please contact the IECharge Hotline for assistance. You can find the local phone numbers displayed on each charging point.

In case of a malfunction/issue or just a general question, please contact our customer support department. How can you contact us?

1. Via the phone number on the charging station or in the App: +33184886800. It is available 24 hours a day, 7 days a week.
2. Via our social media channels
3. Via support@iecharge.io

The energy we use is called “renewable” or “green” because our supplier buys a volume of “guarantees of origin” (GO) from renewable energy producers that covers the consumption of our charging stations each month. These GOs are electronic documents that certify the injection of renewable energy (wind, water, or solar) into the electricity grid.